Terms of Service

Last updated: August 15, 2026

These Terms of Service ("Terms") govern your use of the website https://retroforgesupply.com (the "Site") and any purchase of manufacturing services from RetroForge Supply ("RetroForge Supply", "we", "us", "our"). By submitting an inquiry, placing an order, or using the Site, you agree to these Terms. If you are entering into an agreement on behalf of a company, you represent that you have authority to bind that company.

1. Our Services

RetroForge Supply provides factory-direct B2B custom manufacturing services, including but not limited to: custom retro game cartridges, cartridge PCBs and IC programming, private-label boxes and packaging, refurbished handheld systems, and hardware sourcing. All work is performed on an OEM/ODM basis according to mutually agreed specifications ("Project Specifications") documented in quotations, proforma invoices, and order confirmations.

2. Quotations and Order Process

• Inquiry. You submit an inquiry (RFQ) via the contact form, email, or WhatsApp, including project details and, where applicable, client-supplied files.
• Quotation. We issue a written quotation covering specifications, unit pricing, tooling/mold costs (if any), MOQ, lead time, and payment terms. Quotations are valid for the period stated in the quotation, typically 30 days.
• Order Confirmation. An order is binding only upon our written order confirmation or proforma invoice following your acceptance of a quotation.
• Sample Approval. Where a pre-production sample is agreed, mass production begins only after your written sample approval. Samples are charged at cost and lead 10–15 days unless otherwise stated.

3. Client-Supplied Files and Intellectual Property

• When you supply project files (ROMs, artwork, logos, molds, packaging designs, or other materials), you warrant that you own or are duly licensed to use all intellectual property contained in them, and you bear sole responsibility for the legality of their use. See our Intellectual Property & Compliance Policy for details.
• You grant us a limited, non-exclusive license to use your files solely for producing your order.
• We retain all rights to our own designs, molds we create (unless transferred by written agreement), manufacturing processes, and generic tooling. Unless otherwise agreed in writing, molds and tooling remain our property.
• We do not manufacture counterfeits or unauthorized reproductions of third-party branded products, and we may decline or cancel any order that, in our reasonable judgment, infringes third-party rights.

4. Pricing and Payment

• Prices are quoted in USD and, unless otherwise stated, exclude shipping, insurance, duties, and taxes, which are the buyer's responsibility.
• Payment terms, deposit percentages, and accepted methods are specified in the applicable proforma invoice and order confirmation.
• Tooling/mold charges, where applicable, are payable as specified in the quotation before production begins.
• Bank details will be provided only in official proforma invoices. We are not responsible for losses from payments sent to unverified accounts.

5. Lead Times and Delivery

• Standard lead times: samples 10–15 days; bulk orders 15–30 days after deposit and final approved files. Lead times are estimates and run from receipt of deposit and final approved files.
• Delivery terms follow the Incoterms stated in the order confirmation. Risk of loss passes to you upon delivery to the carrier (or as otherwise defined by the applicable Incoterm).
• We are not liable for delays caused by force majeure (natural disasters, epidemics, government actions, port congestion, or other events beyond our reasonable control). In such cases, we will notify you promptly and agree on a revised schedule. Either party may cancel if delay exceeds 30 days; deposit for unstarted work will be refunded.

6. Quality Assurance and Warranty

• All products are inspected against the Project Specifications and our standard QC process before shipment.
• We warrant products against manufacturing defects for 12 months from delivery. Remedies are limited to repair, replacement, or credit for defective units.
• Warranty excludes: damage from misuse, improper storage, unauthorized modification, normal wear, and defects arising from client-supplied files or client-approved samples.
• Claims for quantity discrepancies or visible defects must be submitted within 14 days of receipt, with photos or video evidence.

7. Returns and Cancellations

• Because products are custom-manufactured to your specifications, finished goods cannot be returned or refunded except for manufacturing defects covered under Section 6.
• Cancellation after production has begun requires our written consent; you remain responsible for costs incurred (materials, labor, tooling) up to the cancellation date. Deposits for unstarted work will be refunded within 15 days.

8. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to any order shall not exceed the total amount paid by you for the products giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost business opportunities. Nothing in these Terms limits liability that cannot be limited by law.

9. Confidentiality

Each party will keep the other's non-public business, technical, and project information confidential and use it only for performing the order, and will protect it with at least the same care used for its own confidential information.

10. Compliance with Laws

You are responsible for compliance with import regulations, product safety and labeling requirements, and any certification requirements of your destination market. We will provide reasonable documentation support, including test reports and certificates held, on request.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the seller's principal place of business. Any dispute arising from these Terms or any order shall first be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be submitted to binding arbitration at the Shenzhen International Arbitration Court (SCIA).

12. Miscellaneous

• If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Our failure to enforce a right does not constitute a waiver of that right.
• These Terms, together with order confirmations and proforma invoices, constitute the entire agreement between the parties regarding each order.

13. Contact

Questions about these Terms: sales@retroforgesupply.com | WhatsApp: +1 707 908 8666